Zero contract pressure and excellent value for money
Charter Spectrum deals are the best and known to offer services at a highly affordable rate to its customers. The best thing is that the users can cut the cord whenever they feel, and they don’t have to pay any termination fee. If you are the person, who lives for free add-ons, then Charter is just the right decision for you because you will be given with free Wi-Fi modem, free installation, and free DVR services along with a bunch of other services.
Xfinity is the only provider with a wide availability
No matter where you live in the states, you can easily access and subscribe to its services. There are a significant number of channels that you can access through Xfinity. Not just that with each subscription, be completely assured that you are putting your hands on the most reliable and highly rated services.
Customer Satisfaction Ratings
To see customer satisfaction scores for all major television providers, check out our 2018 Customer Satisfaction Survey.
Overall Customer Rating
(3.47 / 5)
Overall Customer Rating
(3.74 / 5)
There is a fee involved when it comes to technical factors like installation. However, the price varies big time and depends on the kind of service that the user requires. Through easily connect kit, you can perform self-installation, and you probably don’t need to pay for the technical installation. You can also find the guide online along with step by step tutorial videos.
The installation via Xfinity is not only quick but also very easy. The only residing issue is the price of the installation. $89.99 is the fee that Xfinity is charging from the customers, and it is perhaps the highest. It is difficult to imagine why Xfinity is costing so much when the competitors are offering the service at a much lesser price. In fact, we think that people should go for cheap self-install kits.
The channels offered by Spectrum lies in the range of 150 to 200+ which show up to be a good option than Comcast although it provides an extensive channel lineup. Through each subscription, you will also be able to watch premium and popular networks like STARZ, STARZ Encore, HBO, NFL RedZone, and much more. The library of On-Demand content is also very extensive containing around 30,000 choices for the users to enjoy in their free time. There are a significant number of live channels that Spectrum offers its users that can be watched via the internet as well.
The provider offers a tiered of packages when it comes to channel lineup. The good thing is that the numbers of channels are increasing in each Comcast Xfinity bundle deals. The highest number of channels in one of the packages is over 260 which are not as many as the offerings by other providers. The On-Demand choices by Xfinity are also in a significant number.
Spectrum faced few issues when it comes to reliability, but on a better note, the problems have been resolved. In fact, according to many annual reports, the situation with Charter has been getting better in the past few years.
Xfinity seems to outshine the rest of the providers when it comes to reliability of its services. The service has zero outage, signal interference, and glitches; this is the reason why customers tend to rely more on Xfinity. So, if you want 24/7 provision of services, then Comcast is here for you. Xfinity TV and Internet offers are the two most reliable services.
The monthly bill by Spectrum is confusion-less and straightforward. It means you will only pay for what you avail. It is preferred if you subscribe to the service on time. If you access all three services by Spectrum, the bill not only reduces drastically but it also saves up your energy and time. The payment is transparent and done with no-contract basis. The plans are easy to navigate, and you don’t need to communicate with a representative for accessing the particular bundle. We generally recommend going for the Silver package as it offers the high value of money. You get to watch over 175 HD channel along with zero data caps internet connection, and multi-feature phone service in the perfect pricing of $84.99 per month for a whole year. With its zero contract policy, you can cut the cord whenever your heart desires, and end the use of service at any time. So, we think the deal has already quite sweetened up for you.
Billing is one of the weak zones of Xfinity. As compared with other providers, Xfinity is offering its services at high price rate. Looking at the quality of service, we think the price is pretty fair. If you sign up for the contract, the cost visibly reduces. For the optimum value, we recommend subscribing to X1 Preferred Double Play package which offers over 220 channels.
The customer services
The online support by Spectrum is the best and not just that it is expected to continue growing towards betterment. There was, however, a time when the service was not that good, but as quoted on the website, the team is trying everything to iron out the kinks. Through the option of telephone, you can resolve any issue which you are unable to do so by yourself.
The customer service that Comcast is proposing is not very good and requires a large room of improvement. Mind you that the poor customer service is not applicable in all the states instead it is the case in only a few states whereas for the other states the customer service is reasonably fine. You can contact the services agent through chat and telephonic calls. Otherwise, Xfinity has signed up for the account on all social media websites.
The Internet Service
The internet connection by Spectrum is straightforward and is clear from any fuss. However, the provider also offers internet only service to its users at $44.99/month along with 100Mbps internet speed. The internet connection is bundled in all three Charter Spectrum deals. For example, the Triple Play Silver package provides over 175 channels, 100 Mbps internet connection along with multiple featured home phone service.
Xfinity too provides fastest internet service. The rate of internet connection goes as high as 2Gbps, but it is limited in only a few areas. The TV only packages are priced higher than internet only plans. For example, the “Blast Pro” package cost only $69.99 and offers its users over 250Mbps of speed. The plan, however, comes with a 1-year contract, and the package price is viable for 12 months. If you want to get gigabit speed, then Gig Pro is the deal which will charge you around $299.95. Although, the internet service ticks all the right corners but the packages can, sure enough, spin the heads of many.